Frequently Asked Questions (FAQ)

General Questions

What is Angler’s Marketplace?
Angler’s Marketplace is an online platform where anglers and makers can buy and sell custom, handmade lures and flies. It’s a community driven peer to peer marketplace dedicated to giving talented makers a convenient and inexpensive way to reach customers.

How do I sign up?
Signing up is easy! Just click on the “Sign Up” button at the top right of our homepage, provide some basic information, and you’ll be ready to start exploring or selling on our platform.

Seller's Questions

How do I start selling on Angler’s Marketplace?
To start selling, create an account, set up your storefront, and list your products. Check out our “How to Start Selling” page for more detailed instructions.

What are the fees for selling on Angler’s Marketplace?
There are no upfront costs to start selling on Angler’s Marketplace. Make an account and create your own storefront for free. The only fee is a small 6% commission on each sale, meaning you only pay when you make money.

How do I manage my inventory?
You can manage your inventory directly from your seller dashboard. Here you can update your listings and change stock levels, edit product details, and monitor sales.

How long do I have to fulfill orders? Once an order is placed, sellers have two weeks to confirm the order as shipped or the order will be automatically refunded.

How do I handle shipping?
Sellers are responsible for packaging and shipping their own products. We recommend using reliable shipping methods and providing tracking information to your customers. Don’t forget to factor shipping costs into your pricing.

What if I have a problem with a customer?
There is an embedded live chat between buyer and seller once an order is placed. This is a great way to communicate with customers about fulfillment updates and tracking numbers.

When do I get paid for my sales?
Once an order is marked as “Shipped” the seller will get paid as soon as the customer confirms that the order is received. If the customer does not confirm that the order is received, the seller will automatically get paid two weeks after the order was shipped.

Buyer's Questions

How do I find products on Angler’s Marketplace?
Use the search bar at the top of the page to find specific items, or browse through categories to discover new products. You can also filter results by price, seller, and more.

Can I contact sellers directly?
Yes, you can message sellers directly through the platform if you have any questions about their products before making a purchase. Navigate to their seller info on the bottom of the listing page, and select “Contact."

What if I have an issue with my order?
If you encounter any issues with your order, please reach out to the seller first to resolve the problem. If further assistance is needed, message us at support@anglers-marketplace.com

What payment methods are accepted?
We only accept debit or credit card payments on Angler’s Marketplace. All payments are processed through Stripe to ensure security and privacy.

How do I request a refund?
Refunds are handled on a case-by-case basis. If you’re unhappy with a purchase, please contact the seller directly to discuss a return or exchange. If you need further assistance, message us at support@anglers-marketplace.com