Shipping & Fulfillment

As a seller, building a reputation for quick and reliable shipping is critical for increasing sales. Below is a guide to our shipping and fulfillment policies to help you manage your orders efficiently.

Shipping Guidelines

  1. Seller Responsibility: As a seller, you are responsible for packaging and shipping items promptly after a sale is completed.
  2. Shipping Costs: You set your own shipping rates during the product listing process. Buyers pay these costs at checkout.
  3. Processing Time: Clearly state the estimated time it takes to prepare and ship your items. We encourage sellers to fulfill orders within 3-5 business days but products made to order can have longer time frames.

Shipping Methods

  • Domestic Shipping: Use your preferred carrier (USPS, UPS, FedEx, etc.) and provide tracking information to ensure delivery.
  • International Shipping: If you offer international shipping, be sure to specify any restrictions and estimated delivery times.

Order Fulfillment Process

  1. Order Notification: You will receive an email notification when a buyer places an order.
  2. Prepare for Shipment: Package items securely to prevent damage during transit.
  3. Shipping Confirmation: Once shipped, mark the order as fulfilled and provide tracking information if available. This helps build trust and ensures smooth transactions.

Buyer Communication

  • Order Updates: Keep buyers informed if there are any delays or special circumstances.
  • Tracking Information: Always share tracking numbers with buyers to keep them updated on delivery status.

Handling Issues

If an item is lost or damaged during shipping, work with the buyer to resolve the issue promptly. If needed, contact our support team for assistance.

Best Practices for Sellers

  • Use sturdy packaging materials to protect items during transit.
  • Ship orders as quickly as possible to maintain buyer satisfaction.
  • Provide accurate tracking to avoid disputes and ensure a smooth delivery process.

If you have any questions about shipping and fulfillment, our support team is here to help!